Managers are common - but good managers are not. Top level managers become known both inside and outside an organisation. The very best managers are regularly headhunted by recruitment agencies offering better jobs, conditions and pay.   This is because good management can seriously affect the viability of a company, and improve everything from productivity to worker satisfaction and profitability.


This course provides a very sound foundation for increasing your capacity to manage in any situation - be it within your own business, somebody else's, or a government department.



Do you want to be a top level manager?

A great manager can turn improve productivity, keep staff working happily and effectively, and dramatically increase profitability. That is why they are so valuable and highly sought after.

  • Develop your career prospects
  • Learn management skills and techniques that can be used in all workplaces, from the smallest to the largest.
  • Make a big difference to an organisation from it's culture to it's profitability.
  • Increase your capacity to manage in any situation from your own business to being a manager in a large organisation or government department.

This course presents management concepts and skills which are relevant in any type of organisation or enterprise, including:

  • Private Businesses (small, medium and large).

  • Government Organisations (e.g. Government departments and authorities)

  • Non Profit or Charity Organisations (e.g. Red Cross)

  • Professional Associations (e.g. Society of Accountants)

  • Sporting or Recreational Clubs

  • Community Organisations (e.g. A School or Park Management Committee)


There are 7 lessons in this module as follows:

  1. Introduction and Organisational Structures
  • Types of Organisations
  • Legal Status
  • Liability for Staff Actions
  • Basic Contract Law
  • Role of a Manager
  • Management Objectives
  • Management Processes
  • Mission Statements
  • Types of Managers
  • Levels of Management
  • Organisational Structures; formal and informal
  • Division of Responsibilities
  • Understanding the Workplace
  • Unions
  • Committees
  • Scope of Office Work
  • Report Writing

2. Management Theories and Procedures

  • Motivating Employees
  • Classic School of Management Theory
  • Behavioural School of Management Theory
  • Management Science School of Management Theory
  • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
  • Contingency Planning
  • Introducing Change
  • Giving Orders
  • Types of Orders

3. Problem Solving and Decision Making

  • Decision Making
  • Problem Solving Technique
  • Types of Managers
  • Group Decision Making and Problem Solving
  • Conflict Resolution Techniques
  • The Planning Process
  • Implementing a Plan
  • Time Management
  • Planning for Your Organisation
  • The Importance of Planning
  • Developing a Business Plan
  • Lateral Thinking

4. Management Styles and External Influences

  • Management Styles
  • Target Oriented Management
  • Process Oriented Management
  • Interactive Oriented Management
  • Management as Leaders
  • Perception
  • Perceptual Barriers
  • Perceptual Change
  • Motivating Employees to Change their Perception
  • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc

5. Employing People and Interview Skills

  • Advertising for New Staff
  • Anti Discrimination
  • Interviewing
  • Communication at an Interview
  • Common Communication Barriers
  • Induction
  • Staff Training
  • Training Programs
  • Conversation with Trainees

6. Staff Management

  • Scope and Nature
  • Learn to Plan
  • Steps for Successful Goal Achievement
  • Managing Staff Levels
  • Importance of Clear Procedures
  • Writing Procedures
  • Quality Assurance
  • Job Satisfaction
  • Professional Supervision
  • Mentoring
  • Dealing with Grievences
  • Productivity
  • Workplace Health and Safety

7. Ethics and Equity

  • Code of Conduct
  • Interpreting Code of Conduct
  • Refund Policy
  • Honesty and Fairness
  • Respect
  • Intellectual Property Rights
  • Privacy


Duration: 100 Hours (Nominal Duration).

In addition to seven assignments (at the conclusion of each lesson); you are also required to prepare a management report on a different enterprise for each lesson. These reports provide an opportunity to network with, and investigate the industry you work or hope to work in. The reports are well constructed and designed to be achievable by students in any place or circumstance. Each report will consider things such as the scope of work, number of employees, organisation structure, scope of financial activity, viability, etc. You are not expected to be able to always find all the information that might be desirable; but rather to systematically investigate an organisation as best you can within a limited time frame; and then evaluate that organisation's management with the limited information available.



  • Understand the role of managers in an organization and the kinds of organizations in which they function.
  • identify the processes and procedures that are associated with the effective management of staff in the workplace.
  • Describe the use of motivation in the workplace and the effects this can have on staff performance.
  • Describe how to recruit and interview a new staff member for a specific job in an organisation.
  • Discuss work group project preparation, costing, performance analysis and goal completion from a managerial perspective.
  • Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.



Here are just some of the things you will be doing:

  • Describe a range of different management structures used in different organisations and why they suit that organisation.
  • Compare the use of differing management styles in a variety of businesses.
  • Define a range of common management terms.
  • Identify the primary role of the different levels of management in an organisation.
  • Discuss the relationships that exist between managers, company employees and board members in both small and large corporations.
  • Discuss the importance of trust and confidence in an organisation and its staff, and why are managers so crucial to this process.
  • Discuss the use of motivation in attaining goals and improving work performance.
  • Describe the most common motivating factors for employees.
  • Compare and contrast different methods of motivation.
  • Describe when and why different motivation techniques should be used in a workplace situation.
  • Explain what is meant by a chain of command and how it is affected by communication style.
  • Explain how to assess the need for a new employee.
  • Write a position profile for a specific job.
  • Analyse employment advertisements in the local paper and list their strengths and weaknesses.
  • Explain what information can be determined from a application and a resume.
  • Write an interview guide and conduct a mock job interview.
  • Discuss the anti-discrimination/equal opportunity laws in your state.
  • List what information should be sought in a telephone reference check.
  • Describe what is involved in the induction of a new employee.
  • Explain the concept of work groups in the workplace, and the advantages and disadvantages of their use to achieving company goals.
  • Prepare a mock work group project incorporating examples of efficient use of an enterprise's financial, plant/equipment and personnel resources.
  • Discuss communication issues that might affect the effectiveness of a work group project.
  • Discuss ways in which membership diversity can benefit work group performance.
  • Discuss the criteria and considerations to be made when forming a work group.
  • Develop guidelines for assessing work group performance.
  • Prepare a timeline that might apply to a workplace project to be carried out within a specified business.
  • Summarise the major points of the learner's state workplace health and safety legislation.
  • Define health and safety responsibilities of the employer in your region.
  • List steps to take to ensure a business meets health and safety requirements in your region.
  • Discuss procedures to be taken when handling dangerous goods in the learner's state.
  • Explain the proper procedure for manual lifting of goods.
  • Discuss possible safety dangers in a business office


Scope of Management 

Management has occurred since prehistoric times. Classical management can be divided into two schools the classic organisation theory and the scientific school. Scientific management has been said to depend on four basic principles as follows:

  1. Development of a "Science of Management" so that the best method of performing each task can be determined.
  2. Scientific Selection of each employee is given tasks to which they are most suited.
  3. Scientific development of the they are educated and trained to achieve continuing improvements in performance.
  4. Friendly relations between management and workers.

Henri Fayol was a leader in the development of the classical organisation theory. Fayol divided business operation into the following six activities.
• Technical production or manufacture of commodities.
• Commercial buying raw materials and selling products.
• Financial Obtaining and using capital.
• Security protection of employees and property.
• Accounting recording and taking stock of money and keeping statistics.
• Management

Fayol listed the functions of management as: planning, organising, commanding, coordinating and controlling. Fayol listed 14 principles of management as follows:
1. Division of labour
2. Authority
3. Discipline
4. Unity of Command
5. Unity of Direction
6. Individual interest comes second to interest of the common good.
7. Remuneration
8. Centralization
9. The hierarchy
10. Order
11. Equity
12. Stability of staff
13. Initiative
14. Team Spirit
All of the above need to be achieved. This is only one way of looking at management though.

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