Develop skills in the repair and maintenance of computers (PC'S)

A Proficiency Award is a type of “specialist” certificate; designed to provide a qualification that reflects “knowledge or skills” in a specialised section of an industry or discipline.

Career Opportunities

People who have completed this course can work in IT technical support, as IT Technicians, IT officer, IT helpdesk officer

Home Studies Course in Computer Servicing

Learn Computer Servicing to work in I.T. Support



NOTE: The Proficiency Award is made up of Computer Servicing I, II & II plus a major workplace project; consequently you need to:

1. Complete assignments and pass exams for three 100 hour modules/subjects:

  • Computer Servicing I
  • Computer Servicing II
  • Computer Servicing III


2. 200 hours work experience or an workplace project
You can satisfy this by either submitting a reference from an employer or reputable colleague; or by undertaking a major study of a workplace issue and writing a document such as a management report or business plan (under guidance from a tutor). Find out more on workplace projects here.


  • The Computer Workshop
  • Computer and Workshop safety
  • Hardware Components
  • Different Systems & Basic Disassembly
  • System Assembly
  • Peripherals.
  • Installation of software
  • Computer Maintenance
  • Troubleshooting
  • Introduction to Hardware Components
  • Basic Diagnostic Equipment
  • Electric Circuits & Fault Analysis
  • Problem Solving & Fault Analysis
  • Diagnostic Testing A
  • Diagnostic Testing B
  • Software Maintenance & Troubleshooting
  • Disk Drives & CD-ROM
  • Video & Audio Systems
  • Developing A Maintenance Program
  • Using Tools & Equipment.
  • Electronics
  • CPU Problems
  • Repairing Circuit Boards & Installing Hardware Components
  • Printer Problems
  • Other Peripherals
  • Networks
  • Deciding On A Course Of Action
  • Work Experience or Workplace Project (200 hrs)


Duration: 500 hrs


Workplace Project

You next must complete a Workplace Project or work experience (approved by a tutor and equal to 200 hours duration)

There are four options available to you to satisfy the Workplace Project Requirement requirement:

Alternative 1.
If you work in the industry that you have been studying; you may submit a reference from your employer, in an effort to satisfy this industry (ie. workplace project) requirement; on the basis of RPL (ie. recognition for prior learning), achieved through your current and past work experience.

The reference must indicate that you have skills and an awareness of your industry, which is sufficient for you to work in a position of responsibility.

Alternative 2.
A one module credit (100 hrs) can be achieved by verifying attendance at a series of industry meetings, as follows:

     Meetings may be seminars, conferences, trade shows, committee meetings, volunteer events (eg. Community working bees), or any other meeting where two or more industry people or people who are knowledgeable about their discipline.
     Opportunity must exist for the student to learn through networking, observation and/or interaction with people who know their industry or discipline
     A list of events should be submitted together with dates of each attended and times being claimed for each
     Documentary evidence must be submitted to the school to indicate support each item on the above list (eg. Receipts from seminars, conference or shows, letters from committee or organisation secretaries or committee members. All such documentation must contain a contact details)

Alternative 3.
Credits can be achieved by completing standard modules Workplace Project I, II and/or III

Each of these modules comprises a series of “hands on” PBL projects, designed as learning experiences that involve interaction with the real world. (This approach is based upon tried and proven learning approaches that originated in American universities but are now widely used and respected by academia throughout many countries). See the web site or handbook for more detail.

Alternative 4.
If you do not work in the relevant industry, you need to undertake a project as follows.


Procedure for a Workplace Project

This project is a major part of the course involving the number of hours relevant to the course (see above). Although the course does not contain mandatory work requirements, work experience is seen as highly desirable.

This project is based on applications in the work place and specifically aims to provide the student with the opportunity to apply and integrate skills and knowledge developed through various areas of formal study.

Students will design this project in consultation with a tutor to involve industry based activities in the area of specialized study which they select to follow in the course. The project outcomes may take the form of a written report, folio, visuals or a mixture of forms. Participants with relevant, current or past work experience will be given exemption from this project if they can provide suitable references from employers that show they have already fulfilled the requirements of this project.

For courses that involve more than 100 hours, more than one workplace project topic may be selected. For example, 200 hours may be split into two projects each of 100 hours. This will offer the student better scope to fulfill the needs of their course and to meet the number of hours required. Alternatively, the student may wish to do one large project with a duration of 200 hours.

Students will be assessed on how well they achieve the goals and outcomes they originally set as part of their negotiations with their tutor. During each 100 hours of the project, the students will present three short progress reports. These progress reports will be taken into account when evaluating the final submission. The tutor must be satisfied that the work submitted is original.

If the student wishes to do one large 200 hour report, then only three progressive reports will be needed (however the length of each report will be longer).




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