This course enables you to develop management policy, procedural, and planning aspects of a recreation oriented service or facility.

It covers policy development and management, meeting operational procedures, planning process managment, meeting and conference management as well as supervising reports.

Learn to Manage Quality and Productivity for the Leisure Industry
Develop management policy, procedural and planning aspects, for a recreation oriented service or facility.

  • Study when and where you want -flexibility to suit the modern lifestyle
  • Learn about Quality Assurance
  • Explore ways for better control of systems and operations in leisure facilities and services


There are eight lessons in this unit, as follows:

1. Development of Organisational Policy

2. Managing Organisational Policy

3. Staff Management

4. Developing A Planning Process

5. Managing The Planning Process

6. Management Strategies For Conferences & Seminars

7. Manage Committee Meetings

8. Managing Report Development



  • Influence the development of organisational policy.
  • Manage organisational policy
  • Manage the adherence of staff to operational procedures
  • Develop a planning process which is well defined and appropriate.
  • Manage the planning process.
  • Develop management strategies to improve the success of a conference or seminar
  • Manage the development of reports

Course Duration
 100 hours

Procedures are a Basic Tool for Control

Control is a key function of the management.  
Good planning sets goals; procedures set mechanisms for ensuring those goals are met on time; and control is achieved when those goals are met.

The achievement of the programs, budgets and standards should result in the achievement of the objectives or goals that had been planned for.

Control is thus introduced to ensure that the programs, budgets and standards are really being met, and to provide a continuous means of highlighting any tendency to depart from the basic elements of the plans.

Control must involve the process of receiving key information regarding the activities of each section of the organisation, and measuring the results against pre-determined standards upon which the plans are based.

Planning must be applied in all the activities of the organisation, therefore control must also penetrate all important phases of the business.  From this it can be seen that the sources of information will be numerous.

Planning Needs to be based on Information

Many of the sources of information will also be storage areas, because the organisation itself contributes to the build-up of information about the business. Records and analyses which are kept from day to day are the sources of internal information.

The basic task of control procedures is to minimise cost and maximise revenue.

Many forms of control, such as quality control, contribute to possible excess expenditure, or decrease in turnover.  For various reasons, such as decor, service etc., dissatisfied customers will not return and they will help to create a bad reputation for the business. This will result in low turnover.

Only relevant information, which results in decision making and action, is useful to management. Producing wasteful information is itself a time consuming and costly operation which will contribute to high expenditure.